Thank you for shopping with The GM Shop. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
Return Policy
1. Eligibility for Returns
You may return eligible items within 15 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Non-Returnable Items
Certain items are non-returnable, including:
Gift cards
Personalized or customized items
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service team at cs@thegmshop.com to request a return authorization.
Clearly state your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive detailed instructions on how to return the item(s).
4. Shipping Costs
Shipping costs for the return of eligible items will be the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Refund Policy
1. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
2. Late or Missing Refunds
If you haven't received a refund after the stipulated period, please check with your bank or credit card company. If the issue persists, contact our customer service team for assistance.
3. Exchanges
We do not offer direct exchanges. If you require a different item, color, or size, please initiate a return for a refund and place a new order for the desired item.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at cs@thegmshop.com
By making a purchase with the GM Shop, you agree to abide by the terms outlined in this Return and Refund Policy.
The GM Shop
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